1. Who we are

Blue Jay Travels and its partner Sharda Travel (together "we") sell air tickets, hotel stays and travel services as IATA-accredited agencies, acting as the agent of the airlines, hotels and suppliers whose own conditions of carriage and sale also apply.

2. Bookings and holds

A booking made on this site is held for 24 hours (48 hours for a bank transfer) without any charge. It is confirmed, and the tickets or the voucher issued, when the payment is received. A hold that is not paid in time is released and nothing is charged.

3. Prices and fees

Prices are shown in XOF and include taxes known at the time of booking; a booking fee is shown separately before the payment. Promo codes apply to the fare before the fee. Airport taxes collected locally and visa costs are not included.

4. Payments

Payments are made by bank card, Orange Money, Wave, MTN MoMo or bank transfer through our payment providers; card details are never stored on this site. A receipt and an invoice are issued for every payment.

5. Changes, cancellations and refunds

Each fare carries the rule shown when it is chosen (non-refundable, partly or fully refundable; free cancellation until a date for a hotel room). A cancellation made on the booking page refunds the amount the rule allows, to the original payment method, within 7 to 10 working days. Name corrections and date changes are handled by our desk at the supplier's conditions.

6. Travel documents

Travellers are responsible for valid passports, visas, vaccinations and the health formalities of the destination and of any transit point. We help with visa applications on request but cannot guarantee their outcome.

7. Liability

We are not liable for delays, cancellations, schedule changes, lost baggage or other events caused by the carriers, hotels or suppliers, by force majeure or by the authorities; the travel insurance we offer covers many of them.

8. Requests to the sales desk

A request sent from the holiday, train, bus, cab, tours, visa, forex, insurance or business tabs is a request for a quote, not a booking, until our desk confirms it with you.

9. Law and disputes

These terms are governed by the law of the country of the office that issued the booking. Any dispute is first brought to our desk, which answers within 15 days.