Cancellation and refund policy

Before you pay: holds cost nothing

A booking made with Blue Jay Travels is held for 24 hours (48 hours for a bank transfer) without any charge. Cancel it from the booking page, or let the hold expire: the seats or the room are released and nothing is paid. A held fare is not guaranteed until it is paid.

Flights

Each fare family shows its rule before you choose it, and the rule travels with the booking (My Trips, the e-ticket, the invoice). It decides the refund:

• Non-refundable fares (for example Economy Saver, Premium Saver): no refund of the fare; the airline taxes that were not used may be refundable on request, less the airline's and our handling fee.
• Partly refundable fares (Economy Flexi, Premium Flexi: 75 %; Business Saver: 50 %): the stated percentage of the amount paid is refunded.
• Fully refundable fares (Business Flexi, First): the amount paid is refunded in full.
• A no-show (not checking in for the first flight without cancelling first) is treated by the airlines as a non-refundable cancellation whatever the fare.
• When the airline cancels the flight or changes the schedule by more than four hours, you choose between a rebooking at no charge and a full refund, within the airline's rules.

Hotels and homestays

• A free-cancellation rate refunds in full when cancelled on the booking page before the deadline shown (usually two days before check-in).
• After the deadline, and for non-refundable rates, the stay is charged in full; an early check-out is not refunded.
• A no-show at the hotel is charged as a non-refundable cancellation.

Holidays, visas, insurance and the other services

These are quoted by the sales desk and confirmed with you by email. The quote states the cancellation conditions of each supplier (tour operator, insurer, visa centre); consular fees already paid are never refundable.

How to cancel

• Open the booking under My Trips (or with Find my booking) and use Cancel booking: the page shows the exact refund before you confirm. Cancelling online is possible until the day of departure or check-in.
• For a partial cancellation (one traveller out of several), a date change or a name correction, use Request a change on the booking page or call the 24×7 desk on +221 77 727 85 96; these follow the fare rule plus the airline's fee and our handling fee.
• After the travel date, write to dakar@bluejay-travels.com with the booking reference; unused taxes may still be reclaimed for a year.

How and when the refund is paid

• To the method you paid with: a card refund appears on the statement within 7 to 10 working days, a mobile-money refund within 2 to 3 working days, a bank transfer within 10 working days once our finance team has your account details.
• A credit note is issued for every refund and is available on the booking page with the invoice; the refund cannot exceed the amount actually paid.
• A refund of a booking paid with a promo code refunds what was paid, not the face value of the code.

Travel insurance

The trip-cancellation cover of the plans we offer reimburses the non-refundable part of a booking for the reasons listed in the policy (illness, accident, death of a relative, among others). We recommend taking it when the fare is non-refundable.